PASSION.
PROTECTION.
You’ve built a great practice—now let’s make sure your patients stay part of it.
You’re here because you want to grow your practice without adding to your team's workload. Every year, thousands of patients drift away simply because their manufacturer’s warranty expired and they lost their safety net.
ESCO bridges that gap. By combining the industry’s most comprehensive coverage with our FREE, automated reminder program, we help you secure your professional fees and keep your patients coming back to your office—not searching for alternatives. Here is how we turn patient protection into your most powerful retention engine.
The ESCO Solution
Protect What Matters — For Patients and Your Practice
A Peace of Mind Solution for You and Your Patient
300,000 Hearing Aids Are Lost Every Year
More than 5 million hearing aids are sold annually in the United States — and over 6% are lost. That's more than 300,000 devices gone every year. The ESCO Patient Protection and Retention Engine helps safeguard your patient's investment while giving your practice confidence and continuity of care.
*Source: Hearing Industries Association
A Revenue Growth Tool for Your Practice
For the average hearing healthcare practice, this translates to an estimated $70,400 increase in annual revenue. The ESCO Agency's in-warranty and out-of-warranty products present an easy solution to keep your patients connected to your practice.
*Based on 2024 partner data using an average hearing aid price of $2,200.
A Tool to Support Your Patient Retention Plan
On Average, Patients Wait 5 Years to Upgrade Technology
The average lifespan of a hearing aid before re-purchase is approximately 5 years. With the right protection solution from the ESCO Agency, you can help patients safeguard their hearing healthcare investment — while strengthening trust, loyalty, and long-term relationships using ESCO's FREE Custom Reminder Care Program.
*Source: MarketTrak and the Hearing Industries Association
Confidence for patients. Growth for your practice. That's the ESCO Solution.
Myths VS Facts
FLEXIBLE COVERAGE OPTIONS FOR EVERY PATIENT
Provide your patients with seamless protection against the unexpected. Whether they are looking to extend coverage beyond the manufacturer's warranty or need a comprehensive solution for wear and tear, our plans are designed to safeguard their investment.
In-Warranty Plus Plan
In-Warranty coverage
Exclusive Coverage for In-Warranty Replacement
- Loss coverage for hearing aids still under original manufacturer warranty.
- One-time replacement if lost or damaged beyond repair.*
- Does not include wear and tear repair coverage.
- All authorized replacements are from the original manufacturer.
- Annual Plan (12 months of coverage).
- Available only while the replacement device still has its original manufacturer repair warranty.
Platinum Plan
Out-of-Warranty coverage
Loss, Damage, & Repair Coverage
- Includes repair coverage for normal wear and tear.
- One-time replacement if lost or damaged beyond repair.*
- All authorized replacements are from the original manufacturer.
- Annual Plan (12 months of coverage).
- Benefits may be renewed annually.
Protection Plus
Out-of-Warranty coverage
Loss and Damage Coverage Only
- One-time replacement if lost or damaged beyond repair.*
- All authorized replacements are from the original manufacturer.
- Annual Plan (12 months of coverage).
- Benefits may be renewed annually.
- Does not include wear and tear repair coverage.
* Should the one loss claim be used, the policy is considered earned. No coverage on replacement aid — new coverage will be required.
SUCCESS STORIES FOR OUR COVERAGE PLANS
The Platinum Plan has been a game-changer. Patients aren't hesitant to come in for regular maintenance because wear and tear is covered. It keeps our patient satisfaction scores at an all-time high.
We recommend Protection Plus to every patient transitioning out of warranty. Authorizations take one business day, making me look like a hero when I get them back to hearing quickly.
In-Warranty Plus provides day-one security against total loss. It's a low-cost way to ensure a lost device doesn't result in a lost patient who can't afford an out-of-pocket replacement.
AUTOMATE YOUR PATIENT RETENTION
Our Custom Reminder Care (CRC) Program is a FREE service designed to keep your patients connected to your practice. We send automated, white-labeled notifications to your patients when their warranties are nearing expiration, promoting follow-up care and repurchase conversations.
- Branded to You: Letters feature your logo and practice info.
- Automated Growth: We handle the mailing; you see the appointments.
- Professional Reimbursement: Earn professional fees for secured policies.
WHY THE ESCO CRC PROGRAM?
HOW THE ESCO CRC PROGRAM WORKS
SUCCESS STORIES FOR OUR CRC PROGRAM
The reminder care program saves me time by having the letters mailed to patients. This way they can be notified even if they have not come in for an appointment and it will prompt them to contact the office.
Since participating in the Reminder Care program, we've definitely seen an increase in patients coming into our office for a check-up near the end of their warranty. It does give us the opportunity to engage with them about updated testing or even new technology.
Introducing the ESCO Reminder Care Program in our bustling ENT clinic has significantly boosted patient engagement and satisfaction. It has optimized our communication process, so no patient overlooks a warranty expiration. This proactive strategy has increased patient retention and strengthened our dedication to delivering continuous support. Thank you, ESCO!
FREQUENTLY ASKED QUESTIONS
What does ESCO’s Hearing Device Protection cover?
We offer comprehensive coverage for loss, damage, and repairs on most hearing aid brands, models, and styles — whether they’re in- or out-of-warranty.
Can patients still get coverage if their hearing aids are out of warranty?
Yes! ESCO offers out-of-warranty coverage options to help extend protection beyond the manufacturer’s warranty period.
What is the Custom Reminder Care (CRC) Program?
Our free CRC Program helps practices stay in touch with patients by sending branded reminder letters when their coverage is about to expire — encouraging renewals and long-term retention.
Is the CRC Program HIPAA-compliant?
Yes. ESCO follows HIPAA-compliant data security protocols to ensure patient data is protected at every step of the process.
What Office Management Systems (OMS) can ESCO integrate with?
ESCO works with many common OMS platforms. Contact us for a list or to discuss how we can integrate with your current system.
How will I know if a patient takes out an ESCO policy?
Practices are notified when a patient purchases coverage. You’ll receive confirmation and can also view this info via our provider portal.
Which manufacturers are supported?
ESCO covers most major hearing aid manufacturers. If you have questions about a specific brand or model, feel free to reach out.
How does the claims process work?
Claims are fast and simple. Patients can file online, and most claims are processed quickly to minimize disruption.
What are the benefits of offering ESCO coverage to my patients?
ESCO provides peace of mind for patients, supports practice loyalty, and creates an additional revenue stream through renewals and repairs.
BECOME AN ESCO PARTNER
Ready to automate your patient retention and offer the industry’s most trusted coverage? Submit your details below to connect with a Practice Specialist.